Category: kpi

Webinar: How to Leverage Key Performance Indicators to Motivate Agent Performance

The success of your contact center is placed in the hands of each individual agent's performance - so what can you do to better track and improve the right behaviors that will ultimately drive towards the overall organizational goals?

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KPIs and sales performance (coaching#2)

What are some of the most common KPIs organizations should be looking at when they review their sales performance?

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Setting 2013 sales quotas

The most important part of sales performance management at the beginning of the new year is setting sales quotas and rewards. Clear goals and incentive compensation for reaching those numbers can motivate representatives to reach unprecedented levels of…

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