Category: blog_articles

Contact Center Average Handle Time Analysis: Dos & Don'ts

Average Handle Time (AHT) is one of the most used, and often most misused, metrics in a call center. AHT is generally calculated with this formula:

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4 Signs Your Operations Guide is Outdated

SaaS is being used more often, which means that system updates are more frequent than ever and companies have less control over when UIs change.

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Day One at CompCloud 2017: Technology, Inspiration, and Crab Cakes

After a successful day one, our team can’t wait to see what day two has in store! Take a look at day one highlights from Canidium VP of Technology Services, Jason Kearns.

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A Day in the Life: Manufacturing Part II

CPQ Software Solutions in Manufacturing Applications

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5 Ways to Trim Down Your Sales Comp Requirements

Article originally published with Xactly in preparation for CompCloud 2017Author: Jason Kearns, Canidium VP of Technology Services. 

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Incentive Compensation Considerations for Mergers & Acquisitions

Mergers and acquisitions (M&A) can often bring complexity and confusion to a company, specifically with respect to incentive compensation strategy and execution. Here are our top considerations for your compensation planning process when dealing with a…

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A Day in the Life: Manufacturing

Coaching Programs in Manufacturing Applications

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What We Love About Wells Fargo Compensation Changes for 2017: Part II

Our experts have a lot to say about the recently proposed Wells Fargo changes in compensation for retail bank team members in 2017. See what else they have to say about incentives rooted in a more customer-centric culture in our breakdown panel Part II…

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What We Love about Wells Fargo’s Compensation Changes for 2017: Part I

Wells Fargo is in the news again after a shaky end to 2016 with their controversial incentive compensation and overly challenging sales goals, which pressured employees into using fraudulent practices in order to meet demanding metrics. By creating a…

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