Category: agent

Webinar: How to Leverage Key Performance Indicators to Motivate Agent Performance

The success of your contact center is placed in the hands of each individual agent's performance - so what can you do to better track and improve the right behaviors that will ultimately drive towards the overall organizational goals?

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Turn every representative into a top performer

The crux of sales performance management (SPM) is how to help every representative become a top-flight salesperson. Some staffers easily fit into their roles and can balance client relationships with selling new products and tracking important metrics.…

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