Contact Center Average Handle Time Analysis: Dos & Don'ts

Average Handle Time (AHT) is one of the most used, and often most misused, metrics in a call center. AHT is generally calculated with this formula:

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4 Signs Your Operations Guide is Outdated

SaaS is being used more often, which means that system updates are more frequent than ever and companies have less control over when UIs change.

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Canidium Sponsors CallidusCloud C3 Conference as Platinum Sponsor

Houston, TX – June 15, 2017 — ( — Canidium is proud to be a platinum-level sponsor of the 2017 CallidusCloud Connections C3 event. The conference will be held September 18-20 at the Wynn Las Vegas hotel and casino. This is the sixth consecutive…

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Canidium Announces Sponsorship of WorldatWork’s 2017 Spotlight on Sales Compensation Conference

Houston, TX – June 14, 2017 — ( — Canidium has announced its sponsorship of WorldatWork’s 2017 Spotlight on Sales Compensation conference. This annual event will be held August 21-23 at The Westin Chicago River North.

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Day One at CompCloud 2017: Technology, Inspiration, and Crab Cakes

After a successful day one, our team can’t wait to see what day two has in store! Take a look at day one highlights from Canidium VP of Technology Services, Jason Kearns.

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A Day in the Life: Manufacturing Part II

CPQ Software Solutions in Manufacturing Applications

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5 Ways to Trim Down Your Sales Comp Requirements

Article originally published with Xactly in preparation for CompCloud 2017Author: Jason Kearns, Canidium VP of Technology Services. 

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Executive Roundtable Roadshow with Obero SPM: Philadelphia

Why is it so difficult to design successful incentive plans for recurring revenue business models? How can your business avoid cost and turn off these difficulties into a performance advantage for your sales team?

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Canidium Consultants Receive Up-To-Date Training with Xactly Incent Pay Curves

Houston, TX – April 20, 2017 — ( — Early in Q1 the Canidium team began preparing for the March 2017 Xactly Incent release, which includes a pay curve/percent-to-goal feature. This February, Canidium consultants started training on this feature,…

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