Author: Christina Kuzmic
Average Handle Time (AHT) is one of the most used, and often most misused, metrics in a call center. AHT is generally calculated with this formula:
Christina Kuzmic
Christina Kuzmic is Canidium's in-house expert on all things customer success.
Recent Posts
Author: Christina Kuzmic
SaaS is being used more often, which means that system updates are more frequent than ever and companies have less control over when UIs change.
Author: Christina Kuzmic
After a successful day one, our team can’t wait to see what day two has in store! Take a look at day one highlights from Canidium VP of Technology Services, Jason Kearns.
Author: Christina Kuzmic
CPQ Software Solutions in Manufacturing Applications
Author: Christina Kuzmic
Article originally published with Xactly in preparation for CompCloud 2017. Author: Jason Kearns, Canidium VP of Technology Services.
Author: Christina Kuzmic
Mergers and acquisitions (M&A) can often bring complexity and confusion to a company, specifically with respect to incentive compensation strategy and execution. Here are our top considerations for your…
Author: Christina Kuzmic
Coaching Programs in Manufacturing Applications
Author: Christina Kuzmic
Our experts have a lot to say about the recently proposed Wells Fargo changes in compensation for retail bank team members in 2017. See what else they have to say about incentives rooted in a more customer-centric…
Author: Christina Kuzmic
Wells Fargo is in the news again after a shaky end to 2016 with their controversial incentive compensation and overly challenging sales goals, which pressured employees into using fraudulent practices in order to…
Author: Christina Kuzmic
We often hear the age-old question: Why should we hire a third-party consulting firm instead of working with the software vendor directly?